25jili Privacy Policy

1 Introduction

25jili is committed to protecting the privacy and personal data of all players and visitors to our platform. We understand that when you share your personal information with us, you are placing your trust in 25jili, and we take that responsibility seriously.

This Privacy Policy applies to all personal data collected through the 25jili website at 25jili.net, including all games, features, promotions, customer support interactions, and any other services we provide. It applies to all users, whether you are a registered player, a visitor browsing the site, or someone contacting our support team.

This Policy should be read together with our Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference.

2 Information We Collect

25jili collects personal information that is necessary to provide our services, verify your identity, process transactions, and comply with applicable legal and regulatory obligations. The categories of information we collect include:

Information you provide directly:

• Full legal name, date of birth, and gender
• Email address and mobile phone number
• Residential address, city, and province (e.g., Manila, Cebu, Davao, Quezon City, Makati)
• Government-issued identification documents (e.g., Philippine national ID, passport, driver's licence) for identity and age verification
• Payment method details, including GCash account numbers, PayMaya details, BPI, BDO, or Metrobank account information, and credit/debit card details
• Username and password (stored in encrypted form)
• Communications you send to our support team via live chat or email

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Pages visited, time spent on the platform, and navigation patterns
• Game activity, betting history, deposit and withdrawal records
• Cookie and session data (see Section 7 for details)

3 How We Use Your Information

25jili uses the personal information we collect for the following purposes:

• Account management: To create, maintain, and manage your 25jili player account, including verifying your identity and age (21+ requirement).
• Service delivery: To provide access to games, process deposits and withdrawals, and deliver the full range of 25jili platform features.
• Transaction processing: To process payments via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 live chat and email support channels.
• Legal and regulatory compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and responsible gaming obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the platform.
• Platform improvement: To analyse usage patterns, improve platform performance, and develop new features and services.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Responsible gaming: To monitor gaming activity and provide responsible gaming tools and interventions where appropriate.

4 Legal Basis for Processing

25jili processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform our contract with you — i.e., to provide the 25jili platform services you have registered for.
• Legal obligation: Processing is necessary to comply with applicable Philippine laws and regulations, including AML, KYC, and gaming regulatory requirements.
• Legitimate interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: Where we rely on your consent — for example, for marketing communications — you may withdraw that consent at any time by contacting our support team.

5 Sharing Your Information

25jili does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly as necessary:

• Payment processors: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other payment partners.
• Identity verification providers: To verify your identity and age in compliance with KYC requirements.
• Game software providers: To deliver the games and gaming experiences available on the 25jili platform.
• IT and infrastructure providers: To host, maintain, and secure the 25jili platform.
• Regulatory and law enforcement authorities: Where required by applicable Philippine law, court order, or regulatory directive.
• Fraud prevention and AML services: To detect and prevent financial crime and platform abuse.

All third-party service providers engaged by 25jili are contractually required to handle your personal data securely and only for the specific purposes for which it was shared.

6 Data Retention

25jili retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulation. In general:

• Account and identity verification data is retained for a minimum of five (5) years following account closure, in compliance with Philippine AML and gaming regulatory requirements.
• Transaction records are retained for a minimum of five (5) years.
• Customer support communications are retained for a minimum of two (2) years.
• Marketing consent records are retained until you withdraw consent and for a reasonable period thereafter.

When personal data is no longer required, 25jili will securely delete or anonymise it in accordance with our data retention procedures.

7 Cookies & Tracking Technologies

25jili uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how the platform is used.

The types of cookies we use include:

• Essential cookies: Required for the platform to function correctly, including maintaining your login session and processing transactions.
• Performance cookies: Used to collect anonymised data about how visitors use the platform, helping us improve performance and user experience.
• Functional cookies: Used to remember your preferences, such as language settings and display options.
• Analytics cookies: Used to understand user behaviour and platform usage patterns in aggregate.

You can control cookie settings through your browser preferences. Please note that disabling essential cookies may affect the functionality of the 25jili platform.

8 Data Security

25jili implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 25jili platform.
• Encrypted storage of passwords and sensitive account credentials.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments and vulnerability testing of platform infrastructure.
• Secure payment processing through certified payment partners for all GCash, PayMaya, and bank transactions.

While 25jili takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, we will notify affected users and relevant authorities as required by applicable law.

9 Your Rights

As a user of the 25jili platform, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data 25jili holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold.
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances.
• Right to data portability: You may request a copy of your personal data in a structured, machine-readable format.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the 25jili support team via live chat or email at [email protected]. We will respond to all valid requests within a reasonable timeframe and in accordance with applicable law.

10 Children's Privacy

25jili strictly prohibits the use of our platform by persons under the age of 21 years, consistent with Philippine online gaming regulations. We do not knowingly collect personal data from individuals under 21 years of age.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the 25jili platform, please contact our support team immediately via live chat.

11 Third-Party Links

The 25jili platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies solely to the 25jili platform and does not cover the privacy practices of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

25jili is not responsible for the privacy practices, content, or security of any third-party websites linked from our platform.

12 Changes to This Policy

25jili reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page. Where required by applicable law, we will notify registered users of significant changes via email or in-platform notification.

Your continued use of the 25jili platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed of how we protect your data.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 25jili, please contact our support team: